Privacy Policy

Effective Date: 19 May 2025

This Privacy Policy applies to the eCommerce website and associated Apple and Android mobile applications (collectively, the "Services") operated by Duniya Limited ("we", "us", or "our").

1. Scope of this Privacy Policy

This Privacy Policy applies exclusively to customers who hold an active trade account with Duniya Limited. If you do not hold a valid trade account, we do not collect, store, or process your personal data through our Services.

2. Information We Collect

We collect and process the following personal data from trade account holders only:

• Full name
• Company name
• Business address
• Email address
• Phone number
• Account ID
• Order and transaction history
• Login credentials and device information for security purposes

3. How We Use Your Information

We use your personal data to:

• Process and fulfill orders
• Provide customer support
• Maintain trade account access and security
• Send order and delivery updates
• Communicate regarding account or policy changes
• Improve our Services and user experience

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Irish Data Protection Act 2018, we process your personal data based on:

• The performance of a contract (i.e., your trade account agreement with us)
• Compliance with legal obligations
• Our legitimate interests in operating and improving our Services

5. Data Sharing and Transfers

We do not sell your personal data. We may share your information with third-party service providers for the purposes of order processing, hosting, analytics, and payment services, under strict data processing agreements compliant with UK and Irish law.

6. Data Retention

We retain personal data for as long as your trade account remains active and for a period thereafter as required by applicable laws and accounting practices.

7. Your Rights

As a data subject in the UK or Ireland, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data where legally permissible
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (UK) or Data Protection Commission (Ireland)

8. Security

We implement technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

Email: info@duniyalimited.com
Address: Duniya Limited, 1 Concord Business Center, Concord Road, London, W3 0TJ, UK/Ireland

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified through the Services or via email to active trade account holders.